Please note before ordering:
Our office will be closed over the Christmas break from Wednesday, December 23 2009 through until Sunday, January 10 2010.
Online orders placed during this time will continue to be accepted, however they will not be shipped out until Monday, January 11 2010
1. Payment
1.1 Payment in full is required before dispatch or collection of your order by your own carrier. It is our intention to ship orders within 14 days from receipt of your payment if it is going take longer we will email you. If you have NOT received your order witihin 14 days please contact us.
2. Products and Prices
2.1 Our prices and/or products are subject to change without notice.
2.2 You will be invoiced for goods at prices current at the date of dispatch.
2.3 You agree that goods which are in pack multiples will be supplied to you only in pack multiples.
2.4 All prices are invoiced per item inc GST, GST total is also shown on each invoice.
2.5 You agree that the minimum order to be placed and paid by credit card which we shall accept will be $10.00.
3. Shipping & Handling
Be sure your that your E-mail address is correct.
3.1 Dispatch of goods is normally by contract carrier or by parcel post, however, we reserve the right to deliver goods by any other reasonable means. You have the option of arranging for collection of the goods via your own carrier service. Express Post Delivery (Uninsured) will be despatch the same day if ordered before 12:00pm and Express Post Order received after 12:00pm will be dispatch the following working day.
3.2 You agree that you will be responsible for all delivery costs unless otherwise stated. Alternet Health expressly reserves the right to amend your invoice, should actual freight costs exceed the amount already paid. You agree that Alternet Health may debit your account accordingly.
3.3 You agree that freight charges automatically applied to your order may be varied depending on your delivery address. Delivery from our place of business to remote or international locations may incur additional charges.
3.4 Large items such as Detox Foot Spa's or bulk orders may also incur additional delivery charges and we reserve the right to adjust these charges as may be appropriate.
3.5 You or your agent must be at your delivery address to take delivery of goods.
3.6 We will not be liable for damage to or loss of goods left on your instructions at your unattended delivery address delivered to the carrier, regardless of the method of shipping. Claims for loss or damage of products are the responsibility of the purchaser and should be reported to the appropriate carrier We will NOT accept loss or damage of goods in transit that have NOT been insured. Should you require your order insured please contact us prior to dispatch.
3.7 Additions to orders will be treated as separate orders. You will receive a separate invoice, dispatch and freight charge once the initial order has been packed and processed. Orders should reach your door in approximately 10 business days or less, unless your item is on back order. If the back ordered item would take more than 30 days, we will notify you by E-mail. Usually back orders don’t take that long.
It is our intention to ship Mary Staggs Detox™ Ionic Foot Spa's within 14 days of purchase, but please be aware that it could take about 2 - 4 weeks for these items. If shipping is going to take longer than 14 days we will email you with details.
4. Returns/Cancellation Policy
4.1 We will not be liable to rectify incorrect supply of goods or damage to goods unless you advise us within 48 hours of taking delivery of goods.
4.2 We will not accept returns of goods any later than fourteen days ( 14 ) after the date of the invoice. Exclusions apply see (4.4a - 4.4c).
4.3 Returned goods must be accompanied by a photocopy of the invoice relating to them.
4.4 We will not accept returns of goods that are not in the same condition as when supplied.
4.4a Mary Staggs Detox™ Ionic Footbaths and consumables are bound by Manufacturers Warranty and details of their terms & conditions will be provided within their Product Manual.
4.4b Any Mary Staggs Detox™ products offered as a Special Offer or Reduced Price are NON REFUNDABLE or RETURNABLE, all sales on these items are Final.
4.4c Forest Sap, Warm Sap Foot Patches, Body Wraps, It Works Products, Wulong. Oolong Tea Products & Ear Candles because of Health issues these cannot be returned.
4.4d Special Offers, Clearance or Reduced Price Items these items cannot be returned, all sales are Final.
4.5 Should you return goods not subject to clauses 4.1- 4.3 ( a ) we will require you to pay for the goods in full; (b) we will charge a restocking fee of 25% on all returns of goods supplied as ordered with the exception of Special Offer items these are Non-Returnable or Refindable all sales are final.
4.6 We will not be liable for claims under warranty unless you provide our invoice as proof of date of purchase.
4.7 Shipping charges, Gift Wrap Charges & Paypal Charges are non refundable and a re-stocking/cancellation Fee of $15-00 will apply to all small orders and 25% of full purchase price on Ionic Detox Foot Spa's (does not include Special Offer or Sale items, these items are Non Returnable or Re-Fundable.
4.8 Items that have been used or tampered with will not be eligable for a refund unless found to be faulty by the Manufacturers.
The above does not effect you rights as a consumer.
5. Customs & Import Duties
5.1 Your order may be subject to import duties and taxes, which are levied once your package arrives in your country. We do not collect duties and taxes. These charges must be rendered in order for your package to clear customs. For further information on your country’s custom policies, please contact your local customs office.
Fax Back Order Form
We have a Credit Card Payment Fax Order Form if you are unsure about using your Credit Card Online, just print it out fill it in and Fax it to us...... Fax Back Form
PLEASE NOTE that our Shipping, Returns & Cancellation Policy is not limited to Online Sales. Our Shipping, Returns & Cancellation Policy also applies to all orders received via other means ie Postal Orders, Telephone Orders and Order via Fax.
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